When you first become a server, it can feel uncomfortable and unnatural to make small talk with your tables. Here are a few pointers to master the skill of being a conversational waiter:
1. Read your tables. I have learned that there are many different kinds of tables; some tables want to be left alone and have a private evening while other tables love to joke around with their servers. Learn to gauge what each of your tables is like and adjust to them appropriately.
2. Don’t take things personally. Sometimes guests will be rude or talk down to you, which happens to me at least once every shift. When this happens, learn to let it go and kill them with kindness. Don’t let your negative tables to affect your mood, especially because your other tables will notice.
3. Be yourself while maintaining a professional demeanor. Most tables love when you are honest, friendly, and completely yourself with them. While it’s good to be open with your guests, you still need to be professional. With practice, you will learn to balance these two personalities perfectly.
By following these three simple steps, you will make a better impression on your tables!